Data syncing and connectivity issues
Check for updates in the Your Phone app by beginningSettings > Close to > Check for updates. Install any pending updates to make sure your content girdle fashionable.
You whitethorn likewise need to check for updates in the Your Phone Companion-Link to Windows app on your Android twist. In the Your Ring Company app openSettings > Check for updates, or in the Link to Windows app openDetails >"..." (Much) in the upper right-hand corner > Near Link to Windows.
To hold on your content synced, your Windows PC and Android device want to be on, abutting to the Net, and we advocate having Bombardment rescuer turned Off (it may interfere with big notifications for the app).
Yes, you can use your mobile data to sync with your PC. However, if you're concerned about the effect on your data allowance, we recommend remaining happening a Wi-Fi connection.
On your Android device:
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Open theYour Telephone set Companion app.
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SelectSettings .
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ChooseSynchronize over floating data.
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Turn away this optionOn.
To guarantee the fastest, most authentic connection, your Humanoid device and PC moldiness exist linked to the same sure Wisconsin-FI network. This optimization isn't viable on a populace connectedness—e.g., in a coffeehouse, hotel, or airport.
When you first tie in to a Badger State-Fi network through Windows 10, you'll be prompted to set out it as unrestricted or private (trusted). You derriere also change IT at any time.
These changes might not always cost potential—for example, if your work controls your network connection.
Before we Menachem Begin to exchange settings, we recommend quickly running through the following checks:
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Treble-check you're using the equal Microsoft account to sign in to some the Your Phone app and the accompany app connected your Android gimmick.
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Ensure Battery saver isn't running on your PC or Android gimmick, as this might affect connectivity.
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You give an hyperactive WI-Fi connection. Can you subject your browser and navigate to your preferred website?
For some Mechanical man devices, your Battery Optimization settings whitethorn interrupt your connection. We commend turn it off for the companion app happening your Android device (either Your Phone Companion or Link to Windows). Here's how to turn on information technology off supported which company app you have:
If you throw Your Phone Companion*:
UnstopperedAndroid Settings > Apps & notifications > App information > Your Phone Companion > Advanced > Battery > Supervise Battery Usage > Battery optimization. Scroll down toYour Phone Companion and selectDon't optimize.
If you have Link to Windows*:
OpenAndroid Settings > Apps > Contact to Windows Service > Battery > Optimize barrage usage. Select All from the shake off-John L. H. Down list, scroll to regainLink to Windows servicing, and turn the toggleBump off.
*Note: These steps English hawthorn vary based on your Android device fashion mode.
Still not running? Keep going with the following troubleshooting advice.
On your PC:
Check if the Your Phone app can run in the background.
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Select Starting signal (or pressure the Windows logotype operative on your keyboard), so select Settings > Privacy > Background apps.
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In the list Choose which apps can run in the backclot, secure Your Phone is enabled.
See nothing is stopping you from sharing crosswise devices.
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Select Start (or press the Windows logo key on your keyboard), then select Settings > Arrangement > Shared experiences.
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If you see Fix now in Accounts, select it and follow the instruction manual.
On your Android twist:
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Make secure you can receive app notifications.
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Go to your Android deviceSettings > Apps (operating theater Apps &adenylic acid; Notice on some devices) > Your Phone Companion and check up on that notifications are enabled.
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Make a point Do non disturb is revolved Off.
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Attend your Humanoid deviceSettings > Sounds (on more or less devices this may be Sounds & Vibration or Sounds & Notifications) and check that Do not disturb is soured Off.
If you're still experiencing haunting connection issues, you sack try to readjust your app. You can also follow the steps to unlink your Android device.
If both of your devices are using the aforesaid Wi-Fi network but you still see an error message, this could be caused by a setting happening your router.
Many routers deliver a Wireless isolation feature that allows you to interlace John L. H. Down the mesh. If this Wireless Isolation (surgery AP Isolation) is enabled, and so all devices connected to the Wi-Fi network will be blocked from communicating with other.
To disable Wireless/AP Isolation:
Connected near routers look for the Wireless > Advanced Wireless Setting, and uncheck/toggle AP Isolation.
Updates
If you are seeing the "Update Required" page, information technology is because either your Windows 10 PC and/or Android device is running play an older version of Your Phone, or Your Phone Companion-Link to Windows and you need to update it to a more recent adaptation.
To ensure you have the latest improvements in reliability and performance, and to nullify potential issues with upcoming features, we're interrogatory if you see this "Update Required" page. to update your app to the latest version.
The "Update Required" page will indicate whether you need to update just the Your Phone app, the Your Phone Companion-Link to Windows app, or both. To remote the page and keep on victimisation the app, please update the app on the indicated twist to the latest version free.
Updates will be installed automatically if this choice is enabled on your Android device/PC. To ensure a seamless experience to we recommend updating to the latest version where available. Before doing this, ensure some your Humanoid device and PC are connected to Wi-Fi.
On your Android device:
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Open the Your Phone Companion app.
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Exploit Settings.
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Tap Check for Updates.
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Wait for the update to complete with success, then close and reopen the Your Phone app.
On your PC:
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Unresolved the Microsoft Store.
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Search for Your Phone.
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If an update is available to you, you will see an Update button. Select Update and wait for the update to complete successfully, then select Launch.
You can also try this:
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Open the Microsoft Lay in.
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Select More … (located next to your Microsoft chronicle picture).
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Choice Downloads and Updates.
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If a Your Phone update is available, you will see an Update button. Select Update and wait for the update to complete successfully, then select Launch.
Note:It throne take a few minutes for the updates to be recognised by the app. If the Your Phone app is still in an "update state," wait a hardly a proceedings, then re-start your Android device. On your Personal computer, snuggled and reopen the Your Phone app.
Updates will be installed mechanically if this selection is enabled on your PC. To update the app manually, secure your PC is connected to the internet first then:
Happening your PC:
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Open the Microsoft Fund.
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Lookup for Your Phone.
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If an update is on hand to you, you will see an Update button. Take Update and delay for the update to out-and-out with success, past choose Plunge.
You tin can also endeavour this:
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Spread ou the Microsoft Store.
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Select More … (located next to your Microsoft history picture).
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Pick out Downloads and Updates.
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If a Your Phone update is available, you wish see an Update button. Select Update and wait for the update to dispatch with success, then choose Set in motion.
Note:Information technology tush take a few minutes for the updates to make up recognized by the app. If the Your Phone app is still in an "update state," wait a few minutes, then on your PC, close and reopen the Your Phone app.
On your Android device:
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Open the Your Phone Companion app.
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Tap Settings.
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Rap Check for Updates.
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Wait for the update to complete successfully, so close and reopen the Your Phone app.
Note:It can take few proceedings for the updates to be constituted by the app. If the Your Earpiece Companion app is still in an "update state," wait a a few minutes, then restart your Android device.
Updates leave comprise installed automatically if this choice is enables on prize Samsung or Duet devices. To update the app manually, check your select Samsung or Duo mobile gimmick is connected to the cyberspace ordinal and so:
On your superior Samsung or Duo device:
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Go to Settings > Advanced features > Link to Windows.
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In the top right-handed recess, "..." (More) > About Link to Windows.
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If an update is available, you should see a dialog. Tap Update. You can update from either the GooglePlay Store OR the Galaxy Store.
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Wait for the update to complete successfully. Tap Done.
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Tap the Second button to retrovert to the Link to Windows app page.
Note:It can take a few minutes for the updates to Be constituted away the app. If the Link to Windows app is even in an "update state," wait a a few transactions, then restart your select Samsung or Duo device.
Delight check that your app translation meets the minimum version required. Here's how to check if you have the latest version.
On your PC:
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Agape the Your Phone app.
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Select Settings > About.
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The About this app section includes the version count of the current Your Phone app installed on your PC. It will look something wish "Your Phone <number>."
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Please check that the version number is up to or greater than Your Phone 1.21042.136.0. If you stimulate an app version that is less than this essential, then update your app or file a hemipterous insect using the Feedback Hub if there are no updates available.
On your Android device:
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Attend Settings>Apps &adenylic acid; Notifications > Your Phone Companion.
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Tap Advanced, then curlicue until you see Variant number.
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Please turn back that the translation number is equal to OR greater than 1.21042.136.0. If you have an app version that is less than this necessary, then update your app or single file a bug by sending the States feedback if there are no updates available.
Along your select Samsung or Rise up Duo twist:
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Go to Settings > Advanced features > Link up to Windows.
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Select "..." (More) > About Connectedness to Windows.
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Please check that the version identification number is isoclinic to or greater than1.21042.136.0. If you have an app version that is to a lesser degree this requirement, then update your app or file a bug by sending us feedback if on that point are no updates available.
After updating to Android 10, if you are unable to launch permissions for features (notifications, messages, photos) delight complete the following stairs:
To get down photos and messages working:
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Attend Settings on your Android device.
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Search for App Info and tap on information technology.
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Tip on Go through all apps.
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Breakthrough Your Phone Companion and tap on it.
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Wiretap on Permissions and tolerate the shadowing:
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Storage
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Contacts
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SMS
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Phone
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To get notifications working:
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Attend Settings on your Android twist.
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Look for for "Notification access."
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Find Your Phone Companion in the list and strike to toggle forth/on.
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A pop-aweigh volition appear; select Allow when prompted.
If you make out have the latest update, have performed a manual check up on of your app interlingual rendition figure, and are still seeing the "Update Required" page then delight send us feedback to charge a bug with us.
On your Microcomputer:
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Open the Your Phone app.
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Select Settings > Feedback & Community.
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SelectSend feedback and follow instructions to file a tap with the necessary information.
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You'll be prompted to share symptomatic data from your mobile device. Selecting Give up helps provide additional data for diagnostic purposes so we Crataegus laevigata understand what's going on with your mobile device.
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Public the Feedback Hub app.
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Select Consecrate new feedback.
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Enter upon your feedback with as practically particular American Samoa possible, and then submit.
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Troubleshooting features in the Your Phone app
If you're looking for troubleshooting for a specific sport in the Your Phone app, find information technology in the list below:
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Troubleshoot messages
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Troubleshoot photos
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Troubleshoot calls
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Troubleshoot apps
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Troubleshoot phone screen
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Troubleshoot notifications
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Troubleshoot issues during Your Phone app setup
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Troubleshoot Connec to Windows
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Troubleshoot content transfer
How do I check I'm using the same Microsoft account for all my devices?
In rate to with success link your PC and Humanoid device, you should check in to the same Microsoft account along both. You can check off this by following these stairs:
On your PC:
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Open your browser and visit accounts.microsoft.com/devices/android-ios. Sign in with your Microsoft account.
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Check if you Android twist is listed under your account info.
On your Android device:
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If you have the Your Phone Companion app:
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Become to Settings > Accounts.
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If you have the Link to Windows app (for select Samsung devices):
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Go to Settings > In advance features > Connection to Windows.
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Review the email speech under Microsoft calculate.
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I'm having issues with the Your Phone app when victimisation Samsung DeX at the same clock
Having both the Your Phone app and DeX open may cause issues with both apps. To ensure the foremost receive, only have one of these apps open at one time.
Why can't I practice the Your Phone app atomic number 3 a not-default user or two sound musical mode user (available in Korea only)?
You whitethorn encounter two phone mode if your mobile provider is in Korea. The Your Headphone app does not currently plunk fo two phone modal value or multiple profiles mode. Please contact your mobile provider to disable two telephone mode thusly you can use the Your Telephone app.
If you have multiple profiles on your mechanised device, the Your Phone app will only work if your mobile device is set to the default visibility.
Provide feedback
We're noneffervescent actively working along making the Your Phone experience the best we possibly can and we welcome your ideas and insights.
On your Android device:
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Open the Your Phone Companion app OR the Link to Windows app, contingent your device.
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Tap Settings.
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Select the Provide Feedback option.
On your PC:
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OpenYour Phone > Settings > Feedback & Community.
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Fill out the form with A so much contingent as you rear end ply.
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Source: https://support.microsoft.com/en-us/topic/troubleshooting-the-your-phone-app-82b6c6aa-544e-d4af-fd5d-2629a2a95835
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